Terms And Conditions
By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using these particular services, you shall be subject to any posted guidelines or rules applicable to such services. By using or accessing the Site in any way, viewing or browsing the Site, or adding your own content to the Site, you are agreeing to be bound by these Terms of Service. If you do not agree to abide by the above, please do not use this service.
All payments are due upon placement of order. If a payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no items will be shipped.
By making your purchase of one of our subscription box products, you are agreeing to a recurring subscription to that product. Recurring payments will be processed on the 1st of each month, will boxes being shipped on the 18th.
For initial purchases, purchases made prior to the 15th of the month will receive that month’s box and their next payment will be processed on the first of the following month. Purchases made after the 15th of the month will not receive their first box until the following month, and standard recurring payments will begin on the first of the second month.
Shipping will be paid for by the buyer in the amount agreed upon by the seller at the time of purchase. If an item is lost during shipping, the total cost of item, including shipping, will be refunded to the buyer by the seller. If an item is damaged during shipping, seller will not be held responsible.
Due to the nature of our business, we do not accept any returns or exchanges, and refunds will not be issued after a box has shipped with few exceptions. However, if you were unhappy with what you received in your box we would like the chance to speak to you about your experience. Please contact us.
If an item is damaged during shipping, a replacement item will be sent free of charge with furnished proof of the damaged item. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Refunds are granted on a case-by-case basis.
An item may be cancelled up until payment has been processed. Once payment has been processed, the buyer is responsible for payment.
Any complaints about items may be sent to our support team: firstname.lastname@example.org. There is no guarantee of a resolution. Each case will be looked at individually, and you will be contacted regarding your complaint within 5-7 business days.
The seller is not responsible for any health or safety concerns once the buyer has received the item. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.
The Site and all of its original content are the sole property of TealMates and are, as such, fully protected by the appropriate international copyright and other intellectual property rights laws.
TealMates reserves the right to terminate your access to the Site, without any advance notice.
This Agreement is governed in accordance with the laws of California, United States.
Changes to This Agreement
TealMates reserves the right to modify these Terms of Service at any time. We do so by posting and drawing attention to the updated terms on the Site. Your decision to continue to visit and make use of the Site after such changes have been made constitutes your formal acceptance of the new Terms of Service.
Therefore, we ask that you check and review this Agreement for such changes on an occasional basis. Should you not agree to any provision of this Agreement or any changes we make to this Agreement, we ask and advise that you do not use or continue to access the TealMates site immediately.